shipping 

 

At Pool Heat Pumps Direct, we strive to provide efficient and reliable shipping services for all our customers. Please review our shipping policy below:

1. 
   Free Shipping Threshold:

   • Orders totaling £500 or more qualify for free shipping within the UK. For orders under £500, a shipping fee of £10 will be applied. Additionally, a £55 charge applies specifically for pipework orders.

2. 
   Shipping Timeframe:

   • We aim to process and ship orders within 3-5 working days from the date of purchase. Delivery times may vary depending on your location and courier services. Please allow up to 5 working days for delivery.

3. 
   Special Requests:

   • If you require delivery on a specific day or during a particular time slot, please inform us at the time of purchase. We will do our best to accommodate your request, although additional charges may apply depending on the nature of the request.

4. 
   Delivery Partners:

   • We work with reputable courier services to ensure the safe and timely delivery of your orders. Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery.

5. 
   International Shipping:

   • At this time, we only offer shipping within the United Kingdom. We do not currently ship internationally.

6. 
   Shipping Address:

   • Please ensure that the shipping address provided at checkout is accurate and up to date. We are not responsible for any delays or non-deliveries resulting from incorrect or incomplete shipping information provided by the customer.

7. 
   Delivery Confirmation:

   • Upon delivery, please inspect your package for any damage or discrepancies. If you encounter any issues with your delivery, please contact us immediately at James@poolheatpumpsdirect.com.

8. 
   Shipping Policy Updates:

   • We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be reflected on our website.