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Product Inventory

Frequently Asked Questions

Find the answers here

Have a question? Want to learn more about our store and policies? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, please contact us.

Shipping policy 

Free shipping is included with every order over £500. If your order is placed after 11am we will ship/dispatch the next working day.
We aim for 3 to 5 day shipping as long as the item is in stock.

Delivery is door step and someone will need to be in on the day of delivery to accept the order. on ,larger items ie heat pumps we will let you know once it has been shipped and a delivery day 

any order under £500 id subject to a shipping charge of £10 with the exception of solvent pipework which if not ordered with a heater is subject to a £55 charge due to the size.

Returns & refunds

30 day money back guarantee (money back or replace my item) you must pay the return postage , once the item has been received a refund will be issued within 5 days. if your item has been opened the we reserve the right to charge a restocking free of uptown 35%.

 

In the event of a damaged item on delivery we require notification within 24 hours of delivery, anything outside of this time will not be eligible for a refund or exchange.

If your item is delivered damage you will be respnsable for the return shipping, once we have received your item we shall either issue a full refund or send a replacement. all returns must be in original packaging, 
Once over the 30 days money back guarantee the manufacturers warranty will take over for parts.

Pre orders

Once a pre-order has been placed there will be no refunds given unless we are unable to fulfil your order. we will update you on shipping times if anything changes we shall notify you via email or phone call

Anything else you’d like to know? We’re here for you.

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